Riddhi — Draping the World in Elegance
Customer Care

Shipping, Exchanges & Returns

Every Riddhi piece is checked by hand before it leaves our Bengaluru boutique. If something isn't right, we're here to help.

7-day exchange window
Unboxing video for damage claims
Free shipping above ₹5,000

1. Exchange & Return Window

  • You can request an exchange or return within 7 days of delivery.
  • Requests made after 7 days from the delivery date cannot be accepted.

2. What You Can Choose

  • Exchange: swap for another size, colour or a different piece of equal or higher value (you pay any price difference).
  • Store credit: receive a credit note for the full product value, valid for 6 months on riddhidrape.in.
  • Full refund: given when the item arrives damaged, defective or different from what you ordered, or when an exchange is not possible because the piece is out of stock. Refunds go back to the original payment method within 7–10 business days after we receive and check the item. Bank Transfer orders are refunded to the bank account you share with us.

3. Condition of Returned Items

  • Items must be unused, unwashed and unaltered, with all original tags, packaging and any blouse piece or accessories that came with them.
  • Items that show signs of wear, perfume, stains, makeup or damage caused after delivery will be sent back to you and cannot be exchanged.

4. Items That Cannot Be Returned

  • Custom, altered or stitched pieces, including stitched blouses and sarees with fall/pico done.
  • Items bought on sale or at a discount.
  • "DM for Price" and made-to-order pieces.
  • Accessories and jewellery.
  • These items are only replaced if they arrive damaged or wrong (see section 6).

5. How to Request an Exchange or Return

  • WhatsApp us at +91 86605 15091 or email admin@riddhidrape.in with your order number, the item, the reason, and photos of the item.
  • Once approved, we'll share the return address and steps. Please pack the item securely in its original packaging.
  • Items sent back without approval from us may not be accepted.

6. Damaged, Defective or Wrong Items

  • Please record a clear, uncut unboxing video when you open your parcel. Claims for damaged, defective, missing or wrong items need this video and must be raised within 48 hours of delivery.
  • For approved claims we cover return shipping and offer a replacement, exchange or full refund — your choice.
  • Small variations in colour, weave or print are natural in handloom and handcrafted textiles, and slight colour differences can come from screen settings. These are not considered defects.

7. Return Shipping Costs

  • For change-of-mind exchanges or returns, the customer pays the cost of shipping the item back to us. Original shipping charges are not refundable.
  • For damaged, defective or wrong items, we pay for return shipping.
  • We ship exchanged items to you at no extra charge within India.

8. Shipping Information

  • Shipping is free on orders above ₹5,000. A flat ₹200 is charged on orders below ₹5,000.
  • We share tracking details as soon as your order ships. If your parcel looks tampered with when it arrives, please refuse it and contact us right away.

9. Order Cancellations

  • Orders can be cancelled before they are shipped by contacting us on WhatsApp or email. Prepaid orders cancelled before shipping are refunded in full to the original payment method.
  • Custom, stitched and made-to-order pieces cannot be cancelled once work has begun.
Questions? Contact us or WhatsApp +91 86605 15091.
Riddhi may update this policy from time to time. The version shown here applies to new orders.